We believe gathering and analyzing feedback is imperative to our company’s ongoing development.
It provides important guidance on operational priorities and an insight into ongoing development and the ability to predict how best to serve our clients. We systematically analyse comments and other feedback to allow our business to identify quick fixes and strategically prioritise our strategy. This also allows us to monitor our effectiveness over time and target action to increase efficacy.
Whether positive or negative, your feedback is valuable. Positive feedback is a measure of the client’s satisfaction while negative feedback is a catalyst for improvement. Regular debriefing of the employed personnel ensures that the flow of this invaluable information is continuous.
The Nedcon Maritime feedback analysis process is sometimes referred to as client or customer needs analysis. It is used to understand our client’s expectations, events that have occurred and conduct forward-planning for future events.