Gathering and analysing feedback is imperative.
It provides important guidance on operational priorities and an insight into client needs and their priorities.
Systematic analysing of comments and other feedbacks allows our business to identify quick fixes and strategically prioritise strategy. It also allows us to monitor our effectiveness over time and target action.
Whether positive or negative, feedback is valuable. Positive feedback is a measure of the clients satisfaction while negative feedback is a catalyst for improvement. Regular debriefing of the employed personnel ensures that the flow flow is continuous.
The Nedcon Maritime feedback analysis process is sometimes referred to as client or customer needs analysis.It is used to understand client/customer expectation, events that have occurred or events which are planned.